Terms of service
Effective date: September 8, 2026 | Last updated: September 8, 2026
These Terms of Service ("Terms") govern your access to and use of takecleo.com (the "Site") and any products you purchase from us. The Site is operated by Localspacs, registered at Holbeinstr. 1, 04229 Leipzig, Germany ("Cleo", "we", "us", "our").
By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1.1 Eligibility
You must be at least 18 years old and capable of forming a binding contract to purchase from us. By placing an order you represent that you meet these requirements and that all information you provide is accurate and complete.
1.2 Products
Cleo sells dietary supplements. Our products are not drugs and are not intended to diagnose, treat, cure or prevent any disease. Product descriptions, images and ingredient information are provided for informational purposes. We make reasonable efforts to display colors and packaging accurately, but we cannot guarantee your display renders them exactly.
We reserve the right to modify, discontinue or limit the availability of any product at any time without notice.
1.3 Pricing and Payment
All prices are stated in US dollars and exclude applicable sales tax, which is calculated at checkout based on your shipping address. Prices may change at any time, but changes will not affect orders already placed.
By submitting an order you authorize us to charge your selected payment method for the total amount shown at checkout, including product price, shipping and tax. If your payment method is declined, we may cancel your order.
We reserve the right to refuse or cancel any order, including orders that appear fraudulent, are placed by resellers, or contain pricing errors. If we cancel an order after payment, we will issue a full refund.
1.4 Subscriptions
If you select a subscription option, your subscription automatically renews at the interval shown at checkout, at the price shown at checkout, until you cancel. We email you a reminder at least three days before each renewal charge. You may cancel at any time from your account or by emailing support.cleo@gmail.com, with no fee and no phone call required. Cancellation applies to future orders and does not automatically refund an order already shipped. By purchasing a subscription you expressly consent to recurring charges until you cancel.
1.5 Shipping and Risk of Loss
Shipping terms are set out in our Shipping Policy. Title and risk of loss pass to you when the carrier takes possession of your order. We are not responsible for carrier delays, but we will assist you in resolving delivery issues.
1.6 Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support.cleo@gmail.com if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms.
1.7 Acceptable Use
You agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable law
- Attempt to gain unauthorized access to any part of the Site or our systems
- Use automated systems to scrape, crawl or extract data from the Site
- Resell our products without our prior written authorization
- Interfere with the operation of the Site or impose unreasonable load on our infrastructure
1.8 Intellectual Property
All content on the Site, including the Cleo name and logo, product images, text, graphics and software, is owned by or licensed to us and protected by intellectual property laws. You may not reproduce, distribute or create derivative works without our prior written consent.
Third-party trademarks referenced on the Site, including KSM-66 ® , are the property of their respective owners.
1.9 User Content and Reviews
If you submit reviews, photographs, testimonials or other content, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce and display that content in connection with our business, including in marketing materials. You represent that you own the content or have the right to grant this license.
We may remove content that is unlawful, misleading, offensive or otherwise objectionable at our sole discretion.
1.10 Disclaimer of Warranties
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, error-free or free of harmful components.
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.
1.11 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEO AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF YOUR USE OF THE SITE OR PRODUCTS.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
1.12 Indemnification
You agree to indemnify and hold harmless Cleo and its affiliates from any claims, damages, losses and expenses, including reasonable attorneys' fees, arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.
1.13 Governing Law and Dispute Resolution
These Terms are governed by the laws of Germany, without regard to conflict of law principles.
Any dispute arising out of these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration on an individual basis. You waive the right to participate in a class action or class-wide arbitration. You may opt out of this arbitration provision by sending written notice to support.cleo@gmail.com within 30 days of your first purchase.
Note: Arbitration and class-action waiver clauses are enforceable in most US states but are subject to specific drafting requirements. Have this clause reviewed by counsel before publishing.
1.14 Changes to These Terms
We may update these Terms at any time. The updated version takes effect when posted, with a revised "Last updated" date. Material changes affecting active subscriptions will be communicated by email at least 30 days in advance. Your continued use of the Site after changes take effect constitutes acceptance.
1.15 Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, Refund Policy and Shipping Policy, constitute the entire agreement between you and Cleo.
1.16 Contact
Questions about these Terms: support.cleo@gmail.com or Localspacs, Holbeinstr. 1, 04229 Leipzig, Germany.