Cancellation policy
Effective date: September 8, 2026 | Last updated: September 8, 2026
This policy explains how subscriptions work at Cleo and exactly how to cancel one. It applies to every subscription purchase made on takecleo.com and forms part of our Terms of Service.
The short version
- Your subscription renews automatically at the interval you chose, until you cancel
- You can cancel any time from your account, in a few clicks, at no cost
- No phone call, no chat and no retention call are required to cancel
- We email you a reminder at least three days before every renewal charge
- Cancelling stops future orders. It does not automatically refund an order already shipped
1. Subscription plans and billing intervals
When you choose a subscription at checkout, you select one of the following plans. Each plan bills and ships at the interval shown, so the quantity you receive matches the time until your next order.
| Plan | You receive | Price | Renews |
|---|---|---|---|
| Buy 1 | 1 bottle | $42.50 | Every 1 month |
| Buy 2 Get 1 Free | 3 bottles | $85.00 | Every 3 months |
| Buy 3 Get 2 Free | 5 bottles | $125.00 | Every 5 months |
Shipping is free on every subscription order, including all renewals. Applicable sales tax is calculated at checkout based on your shipping address and is not included in the prices above.
A one-time purchase option is available at a higher per-bottle price plus a $4.95 shipping charge. One-time purchases never renew and nothing further is charged.
2. How auto-renewal works
By completing a subscription order you authorize Localspacs to charge your payment method automatically at the interval shown above, at the then-current price, until you cancel.
- Your first charge occurs when you place your order
- Subsequent charges occur on the same day of each billing cycle. If that day does not exist in a given month, the charge occurs on the last day of that month
- Each renewal creates a new order that ships to the address on file
3. Renewal reminders
We email you a reminder at least three days before every renewal charge. The reminder includes:
- The date your card will be charged
- The exact amount
- The products included in the shipment
- A direct link to skip, pause, change or cancel
Keep a valid email address on your account so you receive these reminders. You can update it any time in your account settings.
4. How to cancel
Cancelling takes less than a minute and costs nothing. You will never be asked to call us, wait on hold, or sit through a retention offer you cannot skip.
Option 1 — Your account (fastest)
- Log in at takecleo.com
- Open Manage subscription
- Select Cancel subscription
- Confirm. You will see an on-screen confirmation and receive a confirmation email
Option 2 — Email
Send a message to support.cleo@gmail.com from the email address on your account, with the word "cancel" and your order number. We process cancellations within one business day and confirm in writing.
5. When cancellation takes effect
Cancellation applies to all future orders . It takes effect immediately upon confirmation.
If a renewal has already been charged and the order has shipped, cancelling does not automatically reverse that charge. That order remains covered by our Refund Policy, and you can request a refund by contacting us directly.
To make sure a renewal is not charged, cancel or skip before your next scheduled billing date. Your next billing date is always shown in your account and in every renewal reminder email.
6. Alternatives to cancelling
If you have more product than you need or want a break, you do not have to cancel. From your account you can:
- Skip your next shipment and resume afterwards
- Pause your subscription for a period you choose
- Reschedule your next delivery date
- Change frequency to a longer or shorter interval
- Switch plans between the 1, 3 and 5 bottle options
- Update your shipping address or payment method
7. Price changes
If we change subscription prices, we will notify you by email at least 30 days before the new price applies. The notice states your current price, the new price and the effective date. You may cancel before that date at no cost. Continuing your subscription after the effective date constitutes acceptance of the new price.
8. Failed payments
If a renewal charge fails, we will retry your payment method over the following days and email you so you can update your details. If payment still cannot be collected, we may pause or cancel your subscription. You remain responsible for any amount owed for orders already shipped.
9. Our right to cancel or modify
We may suspend, cancel or modify a subscription where a product is discontinued or out of stock for an extended period, where we suspect fraud or abuse, or where you breach our Terms of Service. If we cancel without cause, we refund any amount charged for products not yet shipped.
10. Questions
Email support.cleo@gmail.com. We respond within one business day, Monday through Friday.
Localspacs Holbeinstr. 1, 04229 Leipzig, Germany support.cleo@gmail.com