Refund policy

Effective date: September 8, 2026 | Last updated: September 8, 2026

3.1 60-Day Money Back Guarantee

We offer a 60-day money back guarantee on your first order. If you are not satisfied within 60 days of the delivery date, email support.cleo@gmail.com and we will issue a full refund of the product price.

  • You do not need to return the product
  • No questions asked and no phone call required
  • The guarantee applies to your first order per household
  • Original shipping charges, where applicable, are not refunded

Refunds are issued to the original payment method within 5 to 10 business days of approval. Depending on your bank, it may take an additional billing cycle to appear on your statement.

3.2 Subsequent Subscription Orders

Renewal orders beyond the first are eligible for a refund if you contact us within 14 days of the charge and the product is unopened. To avoid unwanted renewals, use the skip, pause or cancel options available in your account.

3.3 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact support.cleo@gmail.com within 14 days of delivery with your order number and a photograph. We will send a replacement at no cost or issue a full refund, at your choice. No return is required.

3.4 Lost or Undelivered Packages

If tracking shows delivered but you have not received your order, contact us within 14 days. We will investigate with the carrier and, where the package cannot be located, ship a replacement or refund your order.

3.5 Non-Refundable Situations

  • Requests made more than 60 days after delivery of a first order
  • Requests for renewal orders made more than 14 days after the charge
  • Products purchased from unauthorized third-party sellers
  • Repeated refund requests that suggest abuse of this policy

3.6 Cancellation Is Not a Refund

Cancelling your subscription stops future charges. It does not automatically refund an order that has already been charged and shipped. If you want a refund for a recent order, tell us explicitly when you contact us.

3.7 How to Request a Refund

Email support.cleo@gmail.com with your order number and the reason for your request. We respond within one business day. You will receive written confirmation of any approved refund.